Menu
Why do we have a Website Privacy Notice?
We understand that your privacy is important to you and that you care about how your personal data is used.
As a result, to protect your privacy when you use www.Contractor.com, (“This Site”) we will only collect and use personal data as set out below and will do so in a compliant way, that protects your rights and meets our obligations.
Please read this Website Privacy Notice carefully and ensure that you understand it. Your acceptance of this Website Privacy Notice is requested before you continue to use This Site.
This Website Privacy Notice only applies to your use of This Site and your personal data.
This Site may contain links to other websites. You should note that we do not have any control over how your data is collected, stored, or used by other websites. You should check the privacy policies of other websites before providing any data to them.
What Is Personal Data?
It is defined as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’, by the UK GDPR and the Data Protection Act 2018 (together, “the Data Protection Legislation”). Put simply, this is any information which allows you to be identified. It can be obvious, such as your name or less obvious, such as your electronic location data.
What personal data do we collect?
This depends on how you use This Site. Set out below is the detail of the personal data that we may collect. You can find more information about our use of cookies and similar technologies in our Cookie.
We do not collect any special categories of personal data (such as ethnicity, religion, health data), nor any data relating to children or to criminal convictions and/or offences.
The type of data we may collect is:
Identity data eg., name, title, date of birth and gender.
Contact data eg., address, email and telephone number.
Business data eg., business name and your job title.
Payment data eg., bank account details.
Profile data eg., preferences for cookies.
Technical data eg., IP address and browser type.
Data from third parties eg., technical information.
How do we collect your personal data?
We use various methods to collect data which depend on the type of personal data to be collected and where it is collected from.
The methods we use are:
Direct interactions – You may give us your Identity, Contact and Financial Data when you correspond with us by post, phone, email, via social media or otherwise to request our services or request information to be sent to you, for example.
Automated technologies or interactions – We will automatically collect Technical Data about your equipment, browsing actions and patterns when you visit and use This Site. We do this by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. You can find further information regarding this in our Cookie Policy.
Third parties or publicly available sources – We will receive personal data about you from various third parties and public sources such as credit reference agencies, Companies House and Technical Data from the following parties:
(a) analytics providers inside or outside the EEA;
(b) advertising networks inside or outside the EEA; and
(c) search information providers inside or outside the EEA.
What are your rights?
You have the following rights under the Data Protection Legislation and we will work to uphold these. They are, the right to:
be informed about the collection and use of your personal data;
access the personal data held about you;
have your personal data rectified if any of your personal data held is inaccurate or incomplete;
be forgotten, such as by asking for personal data held to be deleted;
restrict and prevent the processing of your personal data;
object to use your personal data for a particular purpose or purposes;
withdraw consent to use of your personal data; and
data portability by asking for a copy of personal data being processed using automated means, either with your consent or for the performance of a contract.
You also have rights relating to automated decision-making and profiling but we do use your personal data in this way and so that is not dealt with in this Website Privacy Notice.
Should you wish to exercise any of your rights in relation to your personal data that we use, you can contact us using the details provided in the ‘Who we are’ section below. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”). However, we would welcome the opportunity to resolve your concerns, so please contact us, using the details set out in the ‘Who we are’ section below.
Further information about your rights can also be obtained from the ICO at www.ico.org.uk or the Citizens Advice Bureau at www.citizensadvice.org.uk.
How do we use your personal data?
Under the Data Protection Legislation, we are required to always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer
(a)Identity
(b) Contact Performance of a contract with you
To process and provide services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or policies
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and This Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve This Site, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep This Site updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications Necessary for our legitimate interests (to develop our products/services and grow our business)
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt out at any time.
Third Parties whose content appears on This Site may use third-party Cookies, as detailed below. Please see below for information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in the ‘Who we are’ section below.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How long will we keep your personal data?
We look at the purpose for which your personal data was collected to determine how long we need to keep it. In addition, we may retain your personal data in the event of a complaint or where litigation is reasonably anticipated in relation to which your personal information is relevant. However, we will not keep your personal data for any longer than is necessary.
When assessing the period for which your personal information is to be retained, we consider the nature, sensitivity and quantity of the personal data. We will also consider any potential risk of harm from any unauthorised use or disclosure of your personal data and whether we can achieve the purpose for which your data is processed, by other means. Lastly, we will consider any accounting, regulatory, tax, legal or other requirements which apply.
In some circumstances, for example, for statistical or research purposes, we may use your personal data indefinitely without further notice to you. Before doing that, to prevent the personal data being used from being associated with you, we will anonymise that personal data.
Where and how do we store your personal data?
We will only store your personal data within the European Economic Area (“EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
Where and how do we transfer your personal data?
We will only transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
How do we secure your personal data?
The security of your personal data is essential to us, and to protect your data, we take a number of important measures. These include, but are not limited to, the following:
limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
How do we share your personal data?
We understand that your personal data is important to you and, subject to the exceptions set out below, we will not share any of your personal data with any third parties for any purposes.
Before sharing any of your personal data as set out above, we will take steps to safeguard your personal data to ensure that it is handled in accordance with Data Protection Legislation.
If any of your personal data is transferred outside of the UK, we will take steps to ensure that it is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.
How can you control your personal data?
In addition to your rights under the Data Protection Legislation, we aim to give you strong
controls on our use of your data for direct marketing purposes (including the ability to opt-out
of receiving emails from us which you may do by unsubscribing using the links provided in
our emails).
To use all features and functions available on This Site you may be required to submit or allow for the collection of certain data. However, you may restrict our use of Cookies. For more information, our Cookie Policy.
How can you access your personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to us by email or post using the details in the ‘who we are’ section below.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How do we use Cookies?
We may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of This Site and to provide and improve our services. By using This Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. For more details, please refer to our Cookie Policy.
What do you need to do?
For as long as we hold your personal data, you need to promptly tell us of any changes to it so that your personal data that we hold is kept accurate and up-to-date.
Who we are and how to contact us
This Site is operated by Contractordotcom Limited, a limited company registered in England under company number 13541084 with its registered address at 301 Spaces Tea Factory, St Peters Square, Liverpool, L1 4DQ.
Data Protection Officer: Lauren Andre
Email address: heretohelp@contractor.com
Telephone number: 0330 122 2022
Changes to this Website Privacy Notice
We may change this Website Privacy Notice from time to time. Any changes will be immediately posted on This Site and you will be deemed to have accepted the terms of the Website Privacy Notice on your first use of This Site following the alterations. We recommend that you check this page regularly to keep up-to-date.